VELVET ORBIT INC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our outdoor equipment and related products. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or use our website.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information when you use our website or place an order:
Information You Provide
Depending on how you interact with our website, we may collect:
- Name
- Billing and shipping address
- Email address
- Telephone number
- Payment and transaction information
- Order details and purchase history
- Information you provide when contacting customer service
- Information submitted through website forms or other communications
We do not need to collect personal information that is not reasonably necessary to provide our products, services, or customer support.
Information Collected Automatically
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Date and time of access
- Referring website or webpage
- General usage and interaction information
This information helps us understand how visitors use our website and maintain website functionality.
2. How We Use Personal Information
We may use collected information for legitimate business and operational purposes, including:
- Processing and fulfilling orders
- Processing payments
- Shipping and delivering products
- Providing customer service
- Responding to questions and requests
- Managing returns and exchanges
- Communicating with customers about orders
- Maintaining and improving our website
- Monitoring website performance and security
- Detecting and preventing fraud, abuse, or unauthorized activity
- Complying with applicable legal and regulatory requirements
We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
We do not intentionally retain complete payment card numbers or security codes on our own systems. Payment providers may collect and process payment information according to their own privacy policies and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the overall shopping experience.
Some cookies may be essential for the website to operate properly, while others may be used for analytics or other non-essential purposes.
Where required by applicable law, we will provide appropriate choices or consent mechanisms for non-essential cookies.
You may also adjust your browser settings to control or block certain cookies. Disabling cookies may affect some website functionality.
5. How We Share Information
We may share personal information with service providers and business partners when reasonably necessary to operate our website and fulfill our business purposes.
These parties may include:
- Payment processors
- Shipping and delivery providers
- Website hosting and technology providers
- Customer support providers
- Website analytics and security providers
- Professional service providers
- Government authorities or law enforcement when required by law
We do not sell your personal information in exchange for monetary consideration.
We may disclose information when necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, or protect the security of our website, customers, or others.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information over the Internet can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of personal information.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, providing customer support, maintaining business and financial records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
8. Your Privacy Rights Under California Law
If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), may provide you with certain rights regarding your personal information, subject to applicable exceptions and limitations.
Depending on the circumstances, these rights may include:
- The right to know about personal information we collect, use, or disclose
- The right to request access to certain personal information
- The right to request deletion of personal information, subject to legal exceptions
- The right to request correction of inaccurate personal information
- The right to opt out of the sale or sharing of personal information, where applicable
- The right to limit certain uses of sensitive personal information, where applicable
- The right not to receive discriminatory treatment for exercising applicable privacy rights
To submit a privacy request, please contact us using the information provided below. We may take reasonable steps to verify your identity before completing certain requests.
9. Do Not Sell or Share My Personal Information
We do not sell personal information for monetary consideration.
If our data practices are considered a “sale” or “sharing” under applicable California law, you may have the right to opt out of such activities. You may submit a request by contacting us at:
Privacy Request Email: support@velvetorbit.online
Please include sufficient information for us to understand and process your request.
10. Children’s Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete such information.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, services, or platforms. These third parties may have their own privacy policies and practices.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of third-party services before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, legal requirements, or privacy practices.
When we make changes, we will update the effective date at the beginning of this Privacy Policy. We encourage you to review this page periodically to remain informed about how we handle personal information.