At VELVET ORBIT INC, we want our customers to have a straightforward shopping experience. If you are not satisfied with your purchase, you may be eligible for a return, exchange, or refund under the conditions described below.
1. 30-Day Return Policy
We accept eligible returns requested within 30 days of the date you receive your order.
To be eligible for a return, the item must:
- Be returned within 30 days of delivery;
- Be unused and in its original condition;
- Be clean and free from damage caused by use;
- Include the original packaging, accessories, labels, and other items included with the purchase, where applicable;
- Be in a condition suitable for resale.
Items that have been used, damaged, altered, washed, or otherwise affected in a way that reduces their resale condition may not be eligible for return.
2. Non-Returnable Items
Certain items may not be eligible for return when they have been used, damaged after delivery, modified, or otherwise rendered unsuitable for resale.
We may also decline a return if the item does not meet the applicable return conditions described in this policy.
3. Return Process
To request a return, please follow these steps:
Step 1 — Contact Us
Contact our customer support team within 30 days of receiving your order.
Please provide:
- Your order number;
- The name of the product;
- The reason for the return;
- Relevant photos or other information when requested.
Step 2 — Receive Return Instructions
Our support team will review your request and, if the return is eligible, provide return instructions and the applicable return address.
Please do not send an item back before receiving return instructions from us.
Step 3 — Send the Item
Pack the item securely and send it to the return address provided by our customer support team.
Return Address:
VELVET ORBIT INC
2506 Threewoods Ln
Fullerton, CA 92831
United States
Customers should retain the shipping receipt or tracking information until the return has been completed.
4. Return Shipping Costs
For quality-related issues, such as receiving a defective, damaged, or incorrect item, VELVET ORBIT INC will cover the reasonable return shipping cost after the issue has been confirmed.
For non-quality-related returns, such as changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for the applicable return shipping cost.
Original shipping charges, where applicable, may not be refundable for non-quality-related returns.
5. Refunds
Once we receive the returned item, we will inspect it to determine whether it meets the return requirements.
Eligible refunds will be processed within 3–5 business days after the returned item has been received and approved.
Refunds will be issued to the original payment method used for the purchase.
After we issue the refund, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
6. Exchanges
Eligible products may be exchanged within 30 days of delivery if the item meets the return conditions described above.
To request an exchange, please contact our customer support team with your order number and the product you would like to exchange.
Exchange requests are subject to product availability.
If the requested replacement product is unavailable, we may offer an alternative resolution, such as a refund for the eligible returned item.
Exchange Process
- Contact us within 30 days of receiving your order.
- Provide your order number and the reason for the exchange.
- Wait for our confirmation and return instructions.
- Send the eligible item to the provided return address.
- After the returned item is received and approved, we will process the replacement.
Replacement orders are generally processed within 3–5 business days after the returned item has been received and approved.
7. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.
Please provide your order number and clear photos or other relevant information showing the issue. This allows us to review the situation and determine the appropriate solution.
For confirmed quality-related issues, we will provide an appropriate resolution, which may include a replacement, exchange, or refund.
8. Return Inspection
All returned items are subject to inspection after receipt.
If a returned item does not meet the requirements of this policy, the return or refund may be denied.
Items that have been used, altered, damaged through customer use, or otherwise affected in a manner that prevents reasonable resale may not qualify for a refund or exchange.
9. Late Return Requests
Return requests must generally be submitted within 30 days of delivery.
Requests submitted after the 30-day return period may not be accepted unless required by applicable law or otherwise approved by VELVET ORBIT INC.