At VELVET ORBIT INC, we aim to provide a straightforward and reliable shipping experience for customers throughout the United States. Please review the following shipping information before placing your order.

1. Shipping Destination

VELVET ORBIT INC currently ships orders within the United States only.

Our shipping service is limited to U.S. addresses. We do not currently offer international shipping.

The shipping destination is fixed to the United States, and applicable U.S. shipping options and charges will be displayed during checkout.

2. U.S. Shipping

All eligible orders placed through our website are shipped to addresses within the United States.

The applicable shipping charge for your order will be clearly displayed on the checkout page before you complete your purchase. Shipping costs may vary depending on the order, destination, package size, weight, or other applicable factors.

3. Order Processing Time

Orders generally require 1–3 business days to be processed before shipment.

Order processing includes payment verification, order preparation, product handling, and handover to the applicable carrier.

Orders placed on weekends or U.S. holidays may begin processing on the next business day.

4. Estimated U.S. Delivery Time

After an order has been processed and shipped, the estimated delivery time within the United States is generally:

3–7 business days

The delivery period is an estimate and may vary depending on the destination, carrier operations, weather, holidays, seasonal shipping volumes, and other circumstances beyond our reasonable control.

The estimated delivery time does not include the order processing period.

5. Shipping Carriers

Depending on the destination, package characteristics, and shipping availability, orders may be delivered through established U.S. shipping carriers, including:

  • UPS
  • FedEx
  • USPS

The carrier assigned to a particular order may vary. Where tracking information is available, it may be provided to the customer after the order has been shipped.

6. Tracking Information

When tracking information is available, we may provide a tracking number after your order has been shipped.

You can use the tracking information provided to monitor the progress of your shipment through the applicable carrier’s tracking system.

Please allow some time for tracking information to become active after the package has been handed over to the carrier.

7. Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

Please carefully review your shipping information before submitting your order. VELVET ORBIT INC may not be responsible for delivery issues, delays, or additional costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will review whether the address can still be changed before shipment.

8. Delivery Delays

Estimated delivery times are provided for general guidance and are not guaranteed delivery dates.

Shipping may occasionally be delayed due to circumstances such as:

  • Severe weather
  • Carrier disruptions
  • Public holidays
  • High seasonal shipping volumes
  • Incorrect or incomplete delivery information
  • Events beyond our reasonable control

If your package appears to be significantly delayed, please contact our customer support team with your order number so we can assist you.

9. Lost or Damaged Packages

If your package appears to be lost, damaged, or delivered incorrectly, please contact us as soon as possible with your order information and relevant details.

We may work with the applicable shipping carrier to investigate the delivery issue and determine the appropriate resolution.

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